More Than IT Support — Real Value for Your Business
As your trusted MSP, Computers, Inc. goes beyond break/fix with proactive services that secure, streamline, and empower your business.
📝 Quarterly IT Health Reports
Branded summaries showing tickets resolved, uptime, and threat blocks.
📅 Technology Roadmapping
Plan upgrades and reduce surprises with proactive planning sessions.
🔐 Cybersecurity Awareness Training
Engaging videos and tips to keep your team alert and secure.
🚨 VIP Ticket Escalation
Priority support response for Gold Key clients when it matters most.
💻 Device Lifecycle Tracking
Forecast replacements before failures disrupt your work.
📁 Backup Validation Reports
Quarterly restore testing to prove your data is safe and recoverable.
CI Gold Key Service Plan vs. Break-Fix (Old Model)
| Feature / Benefit | CI Computers – Gold Key Service Plan | Break-Fix (Old Model) |
|---|---|---|
| 📝 Cost Structure | Predictable, flat monthly fee covering support, security, monitoring, and remote help | Unpredictable invoices that spike when problems happen |
| 📝 Help Desk | Unlimited remote support included — call anytime without worrying about cost | Every support call is billable; discourages staff from seeking help |
| 📝 Proactive Monitoring | 24/7 monitoring + automated patching, alerting, and issue prevention | No monitoring; issues are only discovered after they break |
| 📝 Cybersecurity | Managed EDR/AV, MFA enforcement assistance, email security, vulnerability mitigation | Minimal or no cybersecurity unless purchased separately |
| 📝 Backups & Business Continuity | Managed Acronis backups with verification, recovery testing, and ransomware protection | Backups typically unmanaged or untested; recovery uncertain |
| 📝 Downtime Prevention | Issues corrected early before affecting users; fewer outages and slowdowns | High downtime — systems fail first, then someone is called to fix it |
| 📝 Onsite Work Billing | Only onsite visits count against contract hours; remote work is always included | Every visit or remote session billed hourly |
| 📝 Remaining Hours Tracking | CI tracks remaining hours available and usage patterns | No tracking; hours accumulate unpredictably on invoices |
| 📝 Vendor Management | CI handles Microsoft, ISPs, security vendors, and line-of-business apps | You must call each vendor yourself and coordinate fixes |
| 📝 Hardware Lifecycle Planning | Proactive refresh roadmap to reduce failures and budget surprises | No planning — equipment often fails unexpectedly |
| 📝 User Onboarding / Offboarding | Secure, documented process; accounts, MFA, mailboxes, devices set up correctly | Often done inconsistently or left to untrained staff |
| 📝 Compliance & Best Practices | Aligns with NIST/CIS recommendations for small businesses | No built-in compliance or standards |
| 📝 Business Impact | Reliable systems, higher productivity, stronger cybersecurity, predictable spending | Unpredictable outages, slower staff, higher risk, inconsistent costs |
| 📝 Best For | Businesses who value uptime, security, and predictable IT | Businesses willing to accept downtime and emergency bills |
Stay Informed with Real-Time IT Visibility
Through Computers, Inc., you receive continuous monitoring and in-depth visibility into your entire network environment.
Access real-time reports and proactive alerts — anytime, anywhere.
- Live hardware & software inventory
- Support ticket history
- Patch status & OS health reporting
- Device warranty & lifecycle alerts
- License tracking & compliance insights
Gold Key Concierge Benefits
For clients who expect the best:
- Loaner devices during emergencies
- Pre-scheduled maintenance windows
- Free assessments for your partners
- Annual cybersecurity policy reviews
